A zone that will not heat while neighbors still do

Cooktops
The cooking surface is often its own appliance, dropped into stone, independent of the oven in the wall. Gas ignition and induction detection are different technologies under a similar cutout.
Reviewed by admin · Last reviewed September 3, 2026
Overview

Star® gas is ignition and flame at the grate. Freedom® induction is detection and power under glass. Both can occupy a similar stone cutout and still be different appliances for anyone reading this category.
Controls sit on the surface. Heat regulation is per zone. What is under the counter — drawers, clips, a junction — is the access story, not a second cooktop.
If a zone has already failed, or the glass is damaged, Cooktop Repair is the related service. For booking questions that are not about this category, contact the team.
Signs worth having checked
Induction that ignores a pan you already know is compatible
A Star® burner that clicks without a stable flame
Controls that flicker or skip a zone
Glass or grate damage that should keep the surface unused
Safety first A cracked glass surface stays disconnected. Gas odor or a control that will not shut off is a stop. Cooktops carry high voltage under the cutout.
Frequently asked questions
Star® gas and Freedom® induction, plus electric elements where that surface is installed. The appliance in the counter is the source, not a guessed fuel type.
A cooktop is the surface only. A range includes an oven on the same chassis.
Clips, drawers, and stone around the cutout decide whether access is from above, from the cabinet below, or both.
When a zone, ignition, detection, or the surface itself is already failing. Open Cooktop Repair with the technology named if you know it.
Ask about this cooktop
Gas or induction, which zone, and whether the surface is still intact.
Request your repair
Pick a time that works — we’ll confirm your appointment.