This policy covers refunds, parts returns, and appointment cancellations for Thermador appliance service booked through this website or by phone.
Refunds
Refunds apply to payments for diagnostic visits, approved repairs and parts, as described below.
Diagnostic fees
If a diagnostic fee is charged and we complete the on-site diagnosis as scheduled, that fee is generally non-refundable because the technician’s time and evaluation have already been provided. If we cancel the visit or fail to arrive within the confirmed window for reasons on our side, we will refund any prepaid diagnostic fee.
Approved repairs
Payment for an approved repair covers labor and any parts included in your estimate. If we cannot complete the approved work after you have paid (for example, a required part becomes unavailable and no alternative is agreed), we will refund the unused portion of the payment after deducting any diagnostic or labor already performed and disclosed.
Parts
Original manufacturer parts ordered specifically for your model after your approval are typically non-refundable once ordered, unless the manufacturer or supplier accepts a return. If a part is defective on arrival or installation, we will arrange a replacement under the applicable warranty process rather than an automatic cash refund.
How to request a refund
Contact us with your name, service address, appointment date and payment reference. We review requests promptly and reply with the outcome and any next steps. Approved refunds are returned to the original payment method when possible, usually within several business days after we process them.
Returns
We are a repair service, not a retail store, so returns apply only in limited situations.
Installed parts
Parts that have been installed on your appliance cannot be returned for a refund. If an installed part fails within the applicable parts or workmanship warranty, we will evaluate repair or replacement under that warranty.
Unused parts
If we bring a part for a repair you later decline before installation, and the part remains sealed and unused, we may be able to return it to stock or the supplier. Whether a restocking fee applies depends on the supplier’s rules and will be explained before any charge is finalized.
Customer-supplied parts
If you supply your own part, returns and warranties for that part remain between you and the seller. Labor for installing a customer-supplied part is still subject to our service terms.
Special-order items
Special-order parts, opened packaging, or items that cannot be restocked are generally not returnable. We confirm this before ordering whenever a part is non-returnable.
Cancellations
Please cancel or reschedule by phone or email using the details on our contact page. Include your name, address and appointment window so we can update the schedule quickly.
Notice period
We ask for at least 24 hours’ notice when you need to cancel or move an appointment. This helps us offer the slot to another homeowner and keep technician routes efficient.
Late cancellations and no-shows
If you cancel with less than 24 hours’ notice, or if no one is available at the service address during the confirmed window, a late-cancellation or trip fee may apply. Any prepaid diagnostic fee may be applied toward that charge and is otherwise non-refundable in a no-show situation.
Cancellations by us
If we must cancel or significantly change an appointment, we will contact you as soon as possible to reschedule. Prepaid diagnostic fees for visits we cancel will be refunded or credited toward a new appointment, at your choice.
After parts are ordered
If you cancel after approving an estimate and we have already ordered a non-returnable part for your model, you may remain responsible for the part cost as disclosed at the time of approval. We will always confirm before ordering.
Questions
For questions about a refund, return or cancellation related to a specific visit or invoice, use our contact page or call during business hours.
More about Refund Return And Cancellation
This page explains Refund Return And Cancellation and how our team supports homeowners who need reliable Refund Return And Cancellation across our service areas.
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